Once the retention period expires, Personal Information shall be deleted. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Storing personal information We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. Users who are uncertain about what information is mandatory are welcome to contact us. ![]() You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the Website's features. Account details such as user name, unique user ID, password, etc.Contact information such as email address, address, etc.Personal details such as name, country of residence, etc.When required, this information may include the following: We receive and store any information you knowingly provide to us when you fill any online forms on the Website. If, however, you wish to use some of the Website's features, you will be asked to provide certain Personal Information (for example, your name and e-mail address). You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. We process only minimal user data, only as much as it is absolutely necessary to maintain the Website or Services. Our top priority is customer data security and, as such, we exercise the no logs policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This privacy policy ("Policy") describes how Website Operator ("Website Operator", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on website and any of its products or services (collectively, "Website" or "Services"). * Try uninstalling and reinstalling your app/program, your activation will not be lost. * Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices. * Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. * Check if the device/app/program got the latest software and firmware updates. * If your network connection is no problem, please check whether your account is used on other devices. ![]() * Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi. * Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems) * Your Internet needs to be minimum 70 Mbit Download and 1 Mbit upload speed. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices. ![]() * Check your network connection, reboot your router and device, and then try again. HOW TO CHECK MY DEVICE ? Check if you entered your activation details correctly.
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